General User/Member Questions
Q: How Much Does PLUGOLA Cost?
A: PLUGOLA is totally FREE to sign-up and use,
however; you must be a member and enter your credit card information
if you would like to purchase and download music and videos. You
can enter your credit card info upon signing-up, or by logging
into your 'Account' page once you are a member. There are NO subscription fees, NO credits to purchase and absolutely NO hidden fees.
Q: Is My Credit Card Info Safe?
A: Absolutely! Your info is captured and stored
on our secure servers and is only accessed by Authorize.net
to process any of your purchases. Even the Administration here
has no access to your credit card information. PLUGOLA SHALL NOT
DISCLOSE THIS INFORMATION FOR ANY REASON, WHATSOEVER!
Q: Who Processes My Credit Card and Who Am
I Billed By?
A: You will be billed by PLUGOLA, INC.
Our merchant bank is Chase
Paymentech and all transactions are processed thru Authorize.net.
Q: Why Are Some Prices Different Then Others?
A: PLUGOLA artists are in full control of their
music and other content. They are given the freedom to set their
own prices.
Q: I Just Purchased Content. Where Is It?
A: Once you purchase an MP3 and/or video in any
of the PLUGOLA media player(s)/widget(s), they will be available
for download in your 'Account'. Depending on the artist, your
purchase may also be available to "PLUG".
Q: My 'Account' Is Asking Me For Login Info.
What Is My Login?
A: To login to your 'Account', you must use the
same login info you use for the website, however; it's case sensitive
for 'Account' access. This is your most important, personal and
private page as a member. Although your 'Account' page is 100%
secure, we use this double-login as an extra security precaution.
(We will have a 'change password' option available soon)
Q: What Is This "PLUGGING" Feature?
A: Once you have purchased content and logged
into your 'Account', some may have a button next to it that reads
"PLUG". This means that, upon approval by artist, you
may resell these songs/videos in your own PLUGOLA media player,
located on your personal profile. In return, you will earn a percentage
commission, set by artist. Just click the "PLUG" button
and this will automatically send a request to the artist. If the
artist approves your request, that file will automatically appear
in your Plugola Player. If the artists declines or decides not
to make contant available for "PLUG" (this could
be for many reasons), a "Not Available" message
will appear next to file.
Q: What is the PLUGOLA Player?
A: Through this player you can buy/sell music
and videos using our one-click process. Your information will
be saved upon sign-up(or in your 'Account') to provide fast, easy
access to the music you love. Your PLUGOLA Player is available
on your personal profile, and a simple HTML copy & paste code
is provided that allows you to sell your content all over the
Internet (artist page, your PLUGOLA community, your own website,
other community sites, blogs, etc.)
Q: Where do I manage my PLUGOLA Player?
A: You must log into your 'Accounts' page, where
you can manage your player and all your purchased content ready
for download.
Q: Does PLUGOLA use DRM on content?
A: PLUGOLA offers no DRM, which allows you to
play your content on just about any device.. PLUGOLA Player currently
only supports tracks sold in MP3 format and videos in WMV, MPEG
and AVI format..
Q: Is my bank account information safe with
PLUGOLA?
A: Yes. We only use your bank account information
to electronically transfer money owed to you or money due to us.
We will notify you when such a transfer occurs. We use industry
standard security practices, with all information stored on our
secure servers and never
share that information with third parties, unless required by
law.
Q: Who is behind PLUGOLA?
A: Www.plugo.la is owned and operated by PLUGOLA,
INC. in Chicago, Illinois, USA. You can find more info on us and
our company by visiting our Contact
and/or About
Us page(s).
Q: Why should I join PLUGOLA?
A: Our community capabilities are what set us
apart. PLUGOLA allows the entire network to get involved in the
promotions and sales of your music. Our Unique Plugging feature
allows your fans to Plug (sell) your music on their PLUGOLA Player.
This will place your music on many different pages offering your
music a wider audience.
Q: Who receives the money I spend on content?
A: PLUGOLA artists set their own prices and they
also receive over 80% of all content earnings. We pay the highest
commission available to artists who sell their music digitally.
That is because we also come from an 'Indie' or 'DIY' background,
ourselves, and we believe the artists should receive as much compensation
as possible for their hard work.
Q: Do copyright holders maintain full control
of content within PLUGOLA?
A: Yes. PLUGOLA does NOT own or control
the content in its database. PLUGOLA merely provides the platform
and tools for content owners to manage their catalogs. We only
do our best to keep everything running smooth and flawless as
possible.
Q: Who handles accounting and royalty distribution?
A: PLUGOLA handles the back end and collects
money from affiliates who PLUG your content. PLUGOLA provides
you with the ability to track your sales online, and pays you
when the content is sold, thru direct bank transfer or to your
paypal account..
Q: I live outside the USA, can I still sign-up
for a PLUGOLA account?
A: Absolutely.. However, we currently can
only accept payment and pay in U.S. Dollars. If that does not work for
you, please bookmark us and come back later. We are working on
ways to accept and pay in other international funds.
Q: How often do I get paid by PLUGOLA?
A: You will be paid after you have earned $25
or more and PLUGOLA has received payments for the tracks sold.
We deposit your sales dollars on a monthly basis into the bank
account you provide us. If your earnings do not exceed $25, the
balance will be rolled over to the following months until you
reach the $25 minimum. PLUGOLA pays out through either bank transfer
or PayPal (whichever you prefer) and will handle all transactions
for you. Our software will automatically split funds and commissions
according to your settings. Please see our CONSUMER
TERMS for info.
Q: What if I start my own label?
A: EXCELLENT IDEA! By PLUGGING and promoting
music with the PLUGOLA player you would earn the negotiated commission
from that musician. If you already have musicians you plan on
working with, PLUGOLA's software will provide the necessary tools
needed to get you started. Not only do we offer the PLUGOLA Player
for music and video sales and distribution, but you can also coordinate
and promote any upcoming events under your management.